Terms of service
Last updated: October 2026
This website is operated by NORIVA™. Throughout the site, the terms “we,” “us,” and “our” refer to NORIVA™.
NORIVA™ provides this website, including all information, content, features, tools, products, and services available through this site (collectively, the “Services”), subject to your acceptance of the terms, conditions, policies, and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our Services and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or made available through our website.
These Terms apply to all users of the site, including visitors, customers, and other users of our Services.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the Services, you agree to these Terms. If you do not agree with these Terms, you should not access the website or use the Services.
Any new features, products, or tools added to our store will also be subject to these Terms.
Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services.
SECTION 1 – ONLINE STORE TERMS
By using our Services and making a purchase, you represent that you have reached the legal age required to enter into a purchase agreement in your jurisdiction.
Our products are intended for adults.
You may not use our products, website, or Services for any unlawful or unauthorized purpose or violate any applicable laws while using our Services.
You must not transmit viruses, malicious code, worms, or any other code of a destructive nature.
A violation of these Terms may result in suspension or termination of your access to the Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse or cancel service, transactions, or orders where reasonably necessary, including in cases involving suspected fraud, abuse, unauthorized transactions, violations of these Terms, product availability, or other legitimate business or legal reasons.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services, website content, branding, or other materials without our express written permission, except where permitted by applicable law.
Headings used in these Terms are included for convenience and do not limit or otherwise affect these Terms.
SECTION 3 – PRODUCT & WELLNESS INFORMATION
NORIVA™ offers dietary supplements and wellness products.
Information available through our website, including product descriptions, ingredients, educational content, customer information, articles, advertisements, and other materials, is provided for general informational purposes.
Our products and website content are not intended to replace professional medical advice, diagnosis, or treatment.
Individual experiences with dietary supplements may vary.
You are responsible for determining whether a product is appropriate for you. If you are pregnant, nursing, taking medication, have a medical condition, have allergies or sensitivities, or have questions concerning the use of a supplement, you should consult an appropriate qualified healthcare professional before use.
Always follow the directions, warnings, and instructions provided with the product.
SECTION 4 – ACCURACY OF INFORMATION
We make reasonable efforts to ensure that information presented through our Services is accurate and current.
However, information may occasionally contain errors, inaccuracies, omissions, or information that becomes outdated.
We reserve the right to correct errors, update information, or modify website content when appropriate.
Historical information, where provided, is for reference purposes only.
SECTION 5 – PRODUCTS AND SERVICES
Certain products or Services may be available exclusively online and may be subject to limited availability.
We make reasonable efforts to display product packaging, colors, images, ingredients, and other characteristics accurately. However, the appearance of products may vary slightly due to packaging updates, screen settings, manufacturing variations, or other reasonable circumstances.
We reserve the right, where permitted by law, to:
• Limit product quantities
• Limit sales to certain individuals, regions, or jurisdictions
• Discontinue products
• Modify product descriptions
• Refuse orders where reasonably necessary
Returns and refunds are governed by our Refund & Return Policy.
Nothing in these Terms limits consumer rights that cannot lawfully be excluded.
SECTION 6 – PRICES AND SERVICE MODIFICATIONS
Product prices, promotions, discounts, bundles, and availability may change from time to time.
Any applicable price will be displayed before you complete your purchase.
We reserve the right to modify or discontinue products or portions of our Services where reasonably necessary.
Changes to future product prices do not alter the price of an order that has already been completed, except where required to correct an obvious pricing error or as otherwise permitted by applicable law.
SECTION 7 – BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete, and accurate purchase, billing, shipping, and account information.
You are responsible for promptly updating information when necessary so that we can complete transactions and contact you regarding your orders.
We may limit or cancel orders that reasonably appear to involve fraud, unauthorized transactions, resale activity, abuse of promotions, payment problems, or other violations of these Terms.
If we cancel an order after payment has been successfully collected and no amount remains properly payable, an appropriate refund will be issued in accordance with applicable law and our policies.
SECTION 8 – SUBSCRIPTIONS AND RECURRING ORDERS
Certain NORIVA™ products may be available through an optional subscription.
When you select a subscription, you authorize recurring orders and charges according to the price and delivery frequency disclosed to you before checkout.
NORIVA™ subscriptions are currently offered with recurring deliveries based on the frequency selected during purchase, including options that may renew every 4 weeks.
Your payment method may be securely stored by Shopify or an authorized payment provider to process future recurring charges.
Unless canceled, your subscription may continue to renew automatically according to the terms displayed when you subscribe.
You may cancel or manage your subscription at any time before the next applicable renewal is processed, subject to the instructions provided through your subscription management options.
Canceling a subscription prevents future renewals but does not automatically cancel or refund an order that has already been processed.
For complete information, please review our Subscription & Cancellation Policy.
SECTION 9 – PROMOTIONS, BUNDLES AND DISCOUNTS
From time to time, NORIVA™ may offer promotional pricing, discounts, bundles, free products, or limited-time offers.
Promotional offers may be subject to additional eligibility requirements, availability, purchase quantities, expiration dates, or other conditions disclosed with the offer.
Unless otherwise stated, promotions cannot necessarily be combined.
Bundle promotions such as Buy 2 Get 1 Free or Buy 3 Get 2 Free are treated as promotional packages and may be subject to specific return requirements described in our Refund & Return Policy.
We reserve the right to correct or cancel promotions affected by technical errors, misuse, fraud, or obvious pricing mistakes, subject to applicable law.
SECTION 10 – RETURNS AND REFUNDS
Returns, refunds, damaged products, incorrect orders, and related requests are governed by our Refund & Return Policy.
Because NORIVA™ products include consumable dietary supplements, opened, used, partially consumed, or unsealed products may be subject to return restrictions for health, hygiene, and product-safety reasons.
These restrictions do not affect rights or remedies that cannot legally be excluded under applicable consumer protection laws.
SECTION 11 – OPTIONAL AND THIRD-PARTY TOOLS
We may provide access to tools, technologies, payment services, applications, or other services operated by third parties.
We may not control all aspects of these third-party services.
Your use of third-party services may also be subject to the provider's own terms and privacy policies.
We are not responsible for third-party services to the extent permitted by applicable law.
SECTION 12 – THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
NORIVA™ does not control these third-party websites and is not responsible for their content, privacy practices, security, availability, or other practices.
You should review the applicable terms and policies before interacting with third-party websites or services.
SECTION 13 – COMMENTS, REVIEWS AND SUBMISSIONS
If you voluntarily submit reviews, comments, photographs, suggestions, feedback, or other content to us, you represent that you have the right to provide that content.
You agree that we may use, reproduce, display, adapt, and publish content you voluntarily submit to us for legitimate business purposes, subject to applicable law and our Privacy Policy.
You may not submit content that:
• Violates another person's rights
• Contains unlawful or abusive material
• Contains malicious software or code
• Is deliberately false, misleading, or fraudulent
• Violates applicable laws
You remain responsible for content you submit.
SECTION 14 – PERSONAL INFORMATION
The collection, use, storage, and disclosure of personal information through our Services are governed by our Privacy Policy.
By using our Services, you acknowledge that personal information may be processed by Shopify and other authorized service providers as necessary to operate our store, process payments, fulfill orders, manage subscriptions, and provide our Services.
SECTION 15 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information available through our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping, availability, or other information.
We reserve the right to correct errors and update information.
Where permitted by applicable law, we may cancel an order affected by an obvious material pricing or information error. If payment has already been collected for an order that is subsequently canceled, the appropriate amount will be refunded.
SECTION 16 – PROHIBITED USES
You may not use our website or Services to:
• Engage in unlawful or fraudulent activities
• Violate applicable laws or regulations
• Infringe intellectual property rights
• Harass, abuse, threaten, or discriminate against others
• Submit false or misleading information
• Upload or transmit viruses, malware, or malicious code
• Collect personal information about others unlawfully
• Send spam or conduct unauthorized automated activity
• Attempt to interfere with the security or operation of our Services
• Circumvent security features
• Abuse discounts, refunds, promotions, subscriptions, or payment systems
We may suspend or terminate access to the Services where these Terms are violated.
SECTION 17 – DISCLAIMER OF WARRANTIES
We make reasonable efforts to provide reliable Services and accurate product information.
However, except for warranties or rights that cannot be excluded under applicable law, we do not guarantee that the website will always be uninterrupted, error-free, or available.
Website and service availability may occasionally be affected by maintenance, technical problems, third-party systems, or circumstances outside our reasonable control.
Nothing in these Terms excludes any statutory warranty, consumer guarantee, or other right that cannot lawfully be excluded.
SECTION 18 – LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, NORIVA™ will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or Services where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
This includes any mandatory consumer rights or other liabilities that cannot legally be excluded or restricted.
SECTION 19 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold NORIVA™ and our applicable service providers harmless from third-party claims arising directly from your unlawful misuse of our Services or material violation of these Terms.
This provision does not limit any rights available to you under applicable consumer protection law.
SECTION 20 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in effect.
SECTION 21 – TERMINATION
These Terms remain effective while you use our Services.
You may stop using our Services at any time.
We may suspend or terminate access where reasonably necessary because of a material violation of these Terms, unlawful activity, fraud, security concerns, or misuse of our Services.
Obligations and liabilities that by their nature should survive termination will continue after termination.
SECTION 22 – ENTIRE AGREEMENT
These Terms, together with the policies and other terms expressly incorporated by reference, constitute the agreement between you and NORIVA™ concerning your use of our Services.
Failure by us to enforce a provision of these Terms does not constitute a waiver of that provision.
SECTION 23 – APPLICABLE LAW
These Terms and your use of the Services are subject to applicable laws and regulations.
Depending on your country or region, you may have mandatory consumer protection rights that apply regardless of provisions contained in these Terms.
Nothing in these Terms is intended to deprive you of rights or remedies that cannot legally be waived or limited under applicable law.
SECTION 24 – CHANGES TO THESE TERMS
We may update these Terms periodically to reflect changes to our Services, products, business practices, or legal requirements.
The current version will be published on this page with an updated revision date where appropriate.
Your continued use of our Services after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.
SECTION 25 – CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
NORIVA™ Customer Support
Email: hello@norivanaturals.com
Monday – Friday: 8:00 AM – 5:00 PM
Response time: 24–48 hours