Refund policy
At NORIVA™, we want you to feel confident when ordering from us. Because our products are dietary supplements intended for consumption, certain return restrictions apply for health, hygiene, and product safety reasons.
14-Day Return Window
You may request a return within 14 days of receiving your order.
To be eligible for a standard return, the product must be:
• Unopened and unused
• Factory sealed
• In its original packaging
• In the same condition in which it was received
A return request must be approved by our customer support team before any product is sent back.
Consumable & Opened Products
For health, hygiene, and safety reasons, opened, used, partially consumed, or unsealed dietary supplements cannot normally be returned or resold and are therefore not eligible for a standard return or refund.
This restriction does not prevent you from contacting us if your product arrived damaged, defective, incorrect, or otherwise affected by an issue with your order.
If there is a problem with your order, contact us as soon as possible. We may request photographs of the product, packaging, shipping label, or other information necessary to review the request.
Please do not discard the product or packaging until our team has completed its review.
Bundles & Free Products
If your purchase included a bundle promotion such as Buy 2 Get 1 Free or Buy 3 Get 2 Free, the complete promotional bundle must normally be returned unopened and in its original condition to qualify for a full refund.
If only part of a bundle is eligible for return, any refund may be adjusted to reflect the products retained and the promotional pricing originally applied.
Complimentary gifts, promotional items, or free products may also need to be returned when they formed part of the original promotion.
How to Request a Return
Before returning anything, email:
Subject: Return Request – Order #[your order number]
Please include:
• Your order number
• Name used on the order
• Product(s) you wish to return
• Reason for the request
• Photos when the item is damaged, incorrect, or defective
Our customer support team normally responds within 24–48 hours.
If your return is approved, we will provide the appropriate return instructions and return address.
Do not send products back without prior authorization. Unauthorized returns may not be accepted or processed.
Order Cancellations
Before fulfillment: If your order has not yet entered processing or fulfillment, contact us as soon as possible. We will attempt to cancel it before shipment.
After fulfillment or shipment: Once an order has already been processed or shipped, we may no longer be able to cancel it immediately. You may need to receive the order first and then request an eligible return under this policy.
Submitting a cancellation request does not guarantee that shipment can be stopped.
Damaged, Defective or Incorrect Orders
Please inspect your order when it arrives.
If you receive a product that is damaged, defective, or different from what you ordered, contact us promptly at hello@norivanaturals.com.
Please include your order number and clear photographs showing the issue.
Once reviewed and approved, we will determine the appropriate resolution, which may include a replacement or refund, depending on the circumstances.
International Returns
NORIVA™ serves customers internationally, and orders may be fulfilled from different fulfillment locations.
If a physical return is required, our support team will provide the correct return address and instructions after approving your request.
Do not return a package to the address shown on the original shipping label unless instructed to do so by our support team.
Return shipping costs, when applicable, will be communicated during the return authorization process.
Refunds
Once an eligible return is received and inspected, we will notify you whether your refund has been approved.
If approved:
• The refund will be issued to the original payment method used for the purchase.
• NORIVA™ will normally initiate the refund within 10 business days after approval.
• Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
• Original shipping charges and other non-refundable charges, if applicable, are not refunded unless required by applicable law or the return results from an error on our part.
• If more than 15 business days have passed since we confirmed that your refund was issued, please contact us.
Subscription Orders
Canceling a subscription and returning an order are separate processes.
Canceling your NORIVA™ subscription prevents future renewals but does not automatically cancel, return, or refund an order that has already been processed.
Subscription orders that have already been delivered are subject to the same eligibility requirements described in this Return & Refund Policy.
Please see our Subscription & Cancellation Policy for information about managing future recurring deliveries.
Misuse & Fraudulent Claims
We reserve the right to review return and refund requests individually and, where permitted by applicable law, limit or deny requests involving suspected fraud or abuse of this policy.
Examples may include repeated or excessive refund requests, false claims of non-delivery despite confirmed delivery, returning a different product, or attempting to obtain multiple refunds for the same order.
Nothing in this section limits rights that cannot legally be excluded under applicable consumer protection laws.
Customer Support
Need help with a return, refund, damaged order, or subscription?
Monday – Friday: 8:00 AM – 5:00 PM
Email: hello@norivanaturals.com
Response time: 24–48 hours
NORIVA™ Customer Support